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Angell's Beauty

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Phone:	(416) 824-6237
Email:	info@angellsbeauty.com
Web:	www.angellsbeauty.com

Number of Reviews: 1

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Review Date: 2010-02-16
Event Date: 6 Feb 2010

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I can't even rate Angell properly. I did not use her. Not because I did not want to but because of how irresponsible she acted. I was very excited about using her for my upcoming wedding AND mehndi party, I pretty much thought it was a done deal. So I scheduled a consultation with her. I messaged her on facebook and she messaged me back and said the date and time to meet were fine. I informed her that her price was a little high for my bridesmaid (4 of them) so I will bring them along with me so that they can see her quality of work and see that she is worth it (because I truely thought she was). The day before the meeting I emailed her a reminder email of our meeting and she said it was fine and just give her a call on my way there. She is a good 1 hour drive away from me (again I THOUGHT she was worth the drive). So come Saturday, 7 o'clock is our appointment. I call before I leave my city to head to her city. This was around 5:50. She doesn't pick up her phone. I hang up and try again 5 minutes later and again did not reach her. So I leave a message and say "Hi Angell, it's Seema. I'm going to head to your house soon so I'll see you at 7. If for whatever reason something has happened please call me back ASAP because I'm coming a long way and there are 4 girls with me. See you soon." (Gut feeling told me to add that part in). My fiance drove me and the girls there I get 5 minutes away from her house. Still haven't heard from her. So tells me to call her. I call her and she picks up! This is what the coversation sounds like: I say: "Hi it's Seema" Angell: "Who's this?" I say: "Seema?" Angell casually responds "Ohh Seema! What's up?" Right then and there I knew she forgot. I could hear her baby crying in the background (sounded very cute by the way). I'm very laid back and very understanding of mistakes. So I say to her "Well I'm heading to your house I'm about 5 minutes away we have an appointment" She says "OH you know well, I just finished a bride and we were suppose to be done at 6 but it ran late. So now I'm stuck in traffic." At this point I know she's hinting that she wants to cancel. But the problem is it's so hard to get all my 4 bridesmaid together again and travel all the way to see her. So I say: "OH well we are already here. I can always meet you somewhere else. I can even wait if you want" Here I am thinking I can make life easier for her and meet HER where ever SHE is. She then says: "OH I'm on the DVP. Plus we have to stop some where before coming back to my house" I say: "Well I'm already here we came a long way." Angell responds: "umm ok. Well can you wait until 8:30 and then I'll be at my house?" I agree. Of course my bridesmaid and fiance are already up in arms about how unprofessional that was but I said to cut her some slack I'm sure it's one of those once in a bluemoon forgetful moments for her. So we pull into a Tim Hortons order and sit down to wait the hour and a half until it's time for our new appointment. Before I get a chance to sip my drink Angell calls me. "Hello Seema? I changed my plans. I'm heading home to meet with you then I'm going to that other place after. I'm like 10 minutes away. Where are you?" I answer: "Well I just sat down at the Tim Hortons about to have a bite eat with everyone" She says: "Well you can start heading to my house." So we hang up I tell everyone. Of course everyone is mad with all our donuts and coffee on the table. It was 7:15 at this point. So they say "She made us wait let's make her wait. I didn't think this was nice so I said "It's okay just eat up and we'll go meet with her. At least she's making the effort to come fast." Not even 3 minutes later she calls again. "Seema. Are you by my house? " At this point I started to get annoyed. I say to her "No we are just finishing up our food and drinks" (we were scarfing the food down fast) She says to me "Okay well I am home now. Are we meeting for a make-up trial or a consultation?" I answer "Consulation" she says "Oh okay. Well I'm home." I say, "Okay we are just finishing here." Angell says: "BE QUICK okay?" Be quick!?!?! I was shocked. This is what put me over the edge. But being shy to confrontation I literally answered "ooookay" and hung up the phone. Then I told everyone what she said THEY WERE ALL FLOORED. What person who you're going to hire for a service tells you to be quick for an appointment they were late for?!?! The girls started making plans of going there and wasting her time by asking her a lot of questions then leave without booking her. Remember she told me she had to go somewhere after she meets with me hence the "be quick". She didn't even know if we had a consultation or trial booked. Sounded like she was planning on rushing through my consultation. I can't imagine if it was a trial we had booked! I even took out money to pay her a deposit. This is how sure I was that she would be wonderful. Anyway, even in my anger I didn't want to be petty and waste her time. Like I said I'm not good at confrontation so I asked my fiance to call her. Even he wrote down some notes on what to say to her without being rude (respecting the fact that she was a lady) but letting her know we were very disappointed. So he calls: Him: "Hi Angell? This is Seema's fiance" You know Seema's very stressed and upset right now about your lack of professionalism. You set a time for the appointment. We called you couldn't reach you then you forgot about the appointment. You reschedule us for a later time say your going to stop somewhere then reschedule again then you tell her to be quick." Angell then replies: "No I was stuck in traffic and the bride I did ran late. SO then I had to pick up my kid's from the babysitter. But I decided not to go to that place until after I meet with Seema so I rushed home" My fiance replies "But the thing is you said to her to be quick. So it just seems unprofessional to change the times 3 times and then talk like that. She's just nervous if you are doing this for the consultation how dependable are you for the wedding day?" Angell says "Well is she coming or not?" My fiance says "No I don't think she wants to, she's pretty upset" Angell says "Okay fine then bye." I can't believe this was the Angell I did so much research into. I would never guess she would be this unprofessional. I highly doubt she was on the DVP because she said she was stuck in traffic at 7:00 but by some miracle she's back at her house (which is quite the distance) by 7:15-7:20. Nor did she sound like she was in a car when I spoke to her and her baby's cry was echoing. But that's just my personal feel for the situation and I could be completely wrong. Whatever error she did though I was ready to drop it. But it was the tone in her voice when she had the nerve to tell me to "be quick" to the appointment that SHE forgot was what did me in. Her work looks beautiful. I know a few other people who have used and loved her. So by all means if you have a good feeling, I'm sure you'll be pleased with her. But just a heads up if you have that gut feeling like I did, don't ignore it. There are many other people out there (i don't want to name competitors or the PROFESSIONAL person that I did end up choosing because that's not nice). I respect her business I just wish she takes a lesson from this and learns how to speak professionally with clients. Even with all the irresponsible moves she pulled that day my fiance and I said a simple "Sorry for being late at 7pm and changing the appointment to 8 30 then changing it back to 7:15" would have sufficed with us. I wasn't expecting a over the top apology or discount. It's like going to a dinner party late right? I would say, "I'm so sorry I'm late". The word sorry did not come out once from Angell's mouth. She forgot our appointment, forgot what it was about, didn't even contact me to tell me that she was running late with a bride who was suppose to be done at 6 but finished at 7 (If was the bride I wouldn't mind if i kept her later and she picked up the phone for the next appointment just to call and say she's running a bit late), she tells me she has to stop somewhere so she'll come at 8:30, changes it AGAIN and expects me to be at her house at 7:30 ish, then tells me to be quick cuz she needs to go out again. I can be a pushover but that was not nice. If she is truely a genuine person like I thought she was she would have reflected over her error and at least apologized through email or facebook (as I'm still on her friend's list). But I guess she doesn't care or see her mistakes. That makes me question her integrity as a professional. If not for peace for herself then at least for her reputation. Guess she doesn't care.

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